In order to be eligible for an exchange or refund the following must apply:
1. The hair cannot be altered by any means. This includes co-washing, dying, combing/brushing of the hair. The original PINK sealant band must be present on the bundle of hair and if removed, is indication that the hair may have been altered and this is deemed an unacceptable return. Closure and Wig lace must be intact with no alteration. Wigs are subjected to a 20% restocking fee. Hair bought during mega sales are subjected to a 20% restocking/return fee.
2. You have 2 days to return the product for an exchange or refund upon receipt of the package. And you must first contact customer service for a request to return.
3. Shipping charges is non-refundable. You are also responsible for return shipping.